|
Q: What's the difference between Special and Premium?
A: Put simply, there is no difference!
The reason our 'special' mats cost less is that as a manufacturer we are able to select a small range of popular colours and produce them in huge quantities, thus bringing the overall price down. This saving can then be passed on to you. Thanks to our low-cost latex backing, we have the industry's cheapest range of Dirt-Trapper mats - as effective as the premium range, yet economically produced to keep costs down.
Q: How do I clean my Dirt-Trapper mat?
A: Simply shake off any loose contaminants then fold your mat a couple of times, so the fabric side is facing outwards, and pop it into your washing machine, setting the wash temperature at 30 or 40 degrees centigrade. Do not use fabric conditioner, as this will counter-act the cotton's natural ability to absorb moisture when dry. Tumble-dry on a medium heat setting (low heat setting in the case of latex backed mats) or hang outside to dry.
Q: Can I tumble-dry my Dirt-Trapper mat?
A: Yes, Dirt-Trapper mats are designed to be repeatedly washed and tumble-dried - just set the temperature to a medium heat setting. We advise you to tumble dry your mat separately from any regular laundry you may have. To minimise the possibility of shrinkage, latex backed mats should be tumbled on the lowest heat setting.
Q: How thick are Dirt-Trapper mats?
A: Our mats are 7mm (1/4") thick - if you can fit your little finger in the gap between your door and the floor then your Dirt-Trapper mat should fit no-problem.
Q: Why the 5-year guarantee?
A: Dirt-Trapper mats, unlike cheap disposable mats, are designed to be washed and dried repeatedly and maintain an as-new appearance for many years. We have so much confidence in this superior product that we are happy to offer a 5-year guarantee against defects whilst washing and drying.
Q: Will the mats moult or shed fibres?
A: No, our mats do not moult; however, during manufacture they may pick up loose fibres during the tufting and trimming processes. We advise you to wash and tumble-dry your Dirt-Trapper mat thoroughly before use to remove any loose fibres that may be present. This will also activate the cotton within your mat and improve its moisture absorbent effectiveness. Please remember to check and clear the lint traps on any appliance before and after you wash a cotton mat.
Q: Can I cut my mat to shape?
A: Yes you can cut your mat, but please be advised that you do so entirely at your own risk. We cannot accept responsibility for any incidents that may occur as a result of the mat being cut or trimmed and, consequently, you will lose your right to claim against the guarantee.
We advise that you make a paper template first so you can be sure the shape is correct before you cut your mat. A short wash and tumble-dry should remove any loose fibres created during the cut. Please note that intricate shapes may increase the likelihood of the mat becoming damaged or torn during the wash cycle.
Q: Will the mats leave marks on my floor?
A: No, our mats do not leave marks; they have been developed through years of expertise alongside professional laundry services and are designed to be used on many floor types without leaving any marks. Please check your mat is not dirty prior to placement. If your mat has picked up dirt from another location and has not been thoroughly cleaned, it may transfer debris and mark your floor.
It is also fair to mention that any mat, Dirt-Trapper or otherwise, when positioned for long periods of time in direct sunlight may result in your floor becoming unevenly "sun-bleached". The unaffected area below the mat will be visible when the mat is no longer used.
Q: How do your mats compare to Turtle mats?
A: They are basically the same; they both have a thick cotton texture on a choice of latex or rubber backing, both are fully washable and both carry a 5-year guarantee.
We pride ourselves on having over 40 years of development expertise alongside the professional mat laundry industry. This is reflected in the Dirt-Trapper mat's excellent functionality and ability to be washed repeatedly to maintain appearance and functionality over its lifespan. We add the qualities required to withstand the rigours of industry to Dirt-Trapper which is why we confidently give you our 5-year guarantee.
Dirt-Trapper mats are manufactured in our own mat factory so there is no middle man - this makes our mats far less expensive.
So the only difference is the price you pay!
Q: I've bought Turtle mats before - will Dirt-Trapper mats work as well?
A: Yes, as both have an absorbent cotton tuft. Cotton will absorb up to three times its own weight in water, which makes these mats very effective at removing water from feet. Even just standing on them will be enough to remove excess water, so there's no need to wipe.
Both Dirt-Trapper and Turtle mats offer you these benefits, and both are backed up by a 5-year guarantee. The essential difference is the cost - and as a manufacturer, we are able to offer you Dirt-Trapper mats at more advantageous prices.
Q: Turtle mats have a multi-grip backing for use on carpeted floors. Is there a Dirt-Trapper option?
A: Yes, the multi-grip backing is something we have used on our industrial products for over 40 years, and we also offer you a multi-grip Dirt-Trapper option for use on carpeted floors or when you need a solution for carpet, tiles or hard floors in the one mat as multi-grip is perhaps the most universal option. Unlike Turtle Mat we also offer our multi-grip with an attractive border, which finishes the edge of the mat nicely, it's a matter of taste of course so Dirt-Trapper multi-grip comes in both bordered and non bordered options to suit all tastes.
Q: What are the delivery times?
A: We aim to dispatch all orders next working day, although during busy times this can increase to 3 days. Your delivery will be via Royal Mail, UK Mail or TNT, depending on area and parcel size. Unfortunately we are unable to advise precise delivery times, as these services are not governed by ourselves.
Q: Do you deliver overseas?
A: Yes, for an overseas or offshore island delivery quote you must place your order by telephone or e-mail. Details can be found on our contacts page.
Q: Can I cancel my order?
A: Yes, you can notify us by email before we have dispatched the goods to you or, where goods have already been dispatched to you, you can return the goods to us in accordance with clause 5.2 of our Cancellation and Returns Policy. Note the carriage and handling costs will be borne by you. Please read our Terms and Conditions for further details.
Q: Can I return my product?
A: Yes, you can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Please read our Terms and Conditions for further details.
Q: Are my payment details secure?
A: Yes, our office staff will only see your contact details, while your payment details are handled by PROTX - Sage Pay - one of the UK's largest independent payment service providers, with secure online credit and debit card payment solutions. You can verify this by locating the padlock icon within your browser window whilst you are on the payment pages.
If you make a payment by telephone, our staff will enter your information directly into a secure banking system while you are on the phone. You will also receive an e-mailed receipt confirming your payment. Our company fully complies with all available laws regarding the handling of personal information. For further details, please read our privacy statement.
28-01-2011
|
